Technology has important effects on business operations. No matter the size of your business, technology has both tangible and intangible benefits that will help you make money and produce the results your customers demand. Technological infrastructure affects the culture, efficiency and relationships of a business. First and foremost, technology affects a firm’s ability to communicate with customers. It also affects the security of confidential information and trade advantages.. In today’s busy business environment, it is necessary for employees to interact with clients quickly and clearly.